Apple Support and Service – Apple Job

Job Description

Job Type: Apple Support and Service – Apple Job from home
Location: United States work from home
Company: Apple

Apple has always taken a unique approach to everything, even customer service. We want Apple to be a reflection of the world outside of us, and we expect the same things from an Advisor as our customers do. With Apple, you’ll help people in addition to technology!

Requirements:

• Authentic customer service commitment, ownership of the client experience, and thorough issue resolution
• Possibility of adjusting communication style for various audiences
• Ability to manage oneself and operate autonomously in a fast-paced, constantly-changing environment Collaboration mentality with a talent for sharing expertise and recognizing criticism
• Time management skills, such as the capacity for multitasking, organization, and prioritization
• the capacity to use various tools to investigate and understand technical information while speaking with consumers
• Experience with iOS, Smartphone, Tablet, PC, or Mac
• Ability to master technical troubleshooting techniques and a will to learn while taking on new difficulties

As a supporter of Apple You will be supporting many of our well-known goods at Home Advisor, including MacBooks, iPhones, iPads, and desktop Macs. You’ll be the welcoming face of Apple, offering top-rate customer service, troubleshooting, and technical assistance as our customers’ first point of contact. We will count on you to listen to our customers, use your technical expertise, creativity, and passion to address their demands, and to serve as a constant reminder to them that the people who make our fantastic products are equally awesome. We believe that our diverse experiences, viewpoints, and interests enable us to generate the concepts that advance us all. We’ll prepare you to excel. This job offers a competitive salary, tuition reimbursement, amazing benefits, the chance to get stock awards or company stock, time off, discounts on Apple items, and tools that are specifically allocated to helping you advance your career.
Having a job at Apple isn’t the only advantage. You’ll have the chance to work from home, be associated with a varied group of people, and get paid as you study. You must have self-control and the capacity to work independently of your coworkers and management in order to succeed in this setting.

Knowledge & Experience

Students must be pursuing a bachelor’s degree or higher at a four-year institution in the United States. Computer science, business, engineering, and computer information systems majors are favored.
desired GPA of 2.7

Additional Conditions

• Availability to participate in the mandatory online training for up to nine weeks on a set schedule that may include weekends (Depending on the date of hire, training may last 24 or 40 hours a week.)
• Flexibility to work one eight-hour shift on weekends, mostly on Saturdays, including holidays, between the hours of 7:00 a.m. and 10:30 p.m. Central, and three, four-hour shifts during the week between the hours of 4:00 p.m. and 10:30 p.m. Central. Flexibility in weekly hours worked is an option and depends on business demands.
• Successful completion of a background check and pre-employment evaluation
• Complete initial training successfully
• 40 WPM minimum typing speed while speaking with clients
• A peaceful workspace, a comfortable chair, and a desk
• A direct, hard-wired internet connection from the provider with a minimum of 10 Mbps download speed and 3 Mbps upload speed at your address and a latency of less than 150 ms. Both the offered equipment and the internet connection need to be hardwired into the house. Under no circumstances is a wireless connection to the Apple equipment permitted.
• We take affirmative action to ensure equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally-protected characteristics. Apple is an Equal Opportunity Employer committed to inclusion and diversity.
• Apple will not treat applicants unfairly or retaliate against them if they ask about, reveal, or talk about their compensation or the compensation of other applicants.
• All qualified candidates with criminal histories will be given consideration for employment by Apple in a manner compliant with relevant law.
• As required by law, Apple takes part in the E-Verify program in some areas.
• Apple is dedicated to collaborating with and making appropriate accommodations for candidates who have both physical and mental challenges.
• Drug use is not permitted at Apple.